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Return & Exchange Guidelines
If you need help,please contact our customer service:service@kohlsheart.com

1. Please send us an online message with order number, indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated.

2. After receiving return instructions from us, please pack up the item(s) with the original packaging.

3. Most returns are processed within 5 business days after we receive your package.



Important Notice

1. You have 7 days to decide if an item is right for you, if not, you can certainly come to us within 7 days of delivery.
2. The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (excluding scarves, bags, and mermaid blankets).
3. Items returned must be in their unused condition with the original packaging. We do not accept a returned item that's worn, damaged, washed or altered in any way.
4. We do not accept returned items that were sent back by you directly without checking with us first.
5. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be at your own cost.
Note: The original shipping fee and insurance are non-refundable.